Terms of Service
Last updated: August 13, 2026
Overview
These terms of service (the “Terms”) form an agreement between you and Vestrel Inc. governing your use of Pluriplex, our property-management platform, and of https://pluriplex.ca.
By creating an account or using our services, you confirm that you have read and accepted the Terms and our privacy policy (https://pluriplex.ca/privacy). If you do not accept the Terms, please do not use the services.
The service
Pluriplex provides property-management tools: building and lease tracking, rent collection, bookkeeping, tax reports, documents and electronic signatures, and a tenant portal.
We are not a party to leases between landlords and tenants. Compliance-assistance tools (e.g. rent-increase calculations, notices) are provided for information only and are not legal, financial or tax advice; consult a professional or the Tribunal administratif du logement as needed.
Your account
You must be of legal age and have the capacity to contract to create an account. You agree to provide accurate information and to keep it up to date.
You are responsible for keeping your credentials confidential and for the activity under your account. Notify us without delay at [email protected] of any unauthorized access.
Acceptable use
You agree to use the services in compliance with applicable law, including Québec housing rules. In particular, you may not:
- use the services for illegal or fraudulent purposes;
- upload unlawful content or content that infringes the rights of others;
- attempt to access another organization’s data without authorization;
- disrupt the operation of the platform or reverse engineer it, except to the extent permitted by law;
- resell or transfer access to the services without our written consent.
Tenant information
If you are a landlord, you confirm that you have a legal basis to collect and record your tenants’ information in the platform, and you agree to use it only for property-management purposes, in compliance with applicable law.
Fees and payments
Some features may require a paid subscription. Prices, plus applicable taxes, are disclosed before any purchase and may change with reasonable notice.
Rent collection is processed by third-party payment providers. We are not a financial institution and do not guarantee those providers’ settlement times. You remain responsible for the accuracy of the amounts and accounts you set up.
Documents and electronic signatures
Documents generated by the platform are templates to adapt to your situation. It is your responsibility to review their content before signing. Electronic signatures applied through the platform have the effect recognized by applicable law.
Intellectual property
The platform, its software, trademarks and content remain our property or that of our licensors. We grant you a personal, non-exclusive, non-transferable right to use the services for the duration of your subscription.
You keep your rights in the data and documents you upload. You grant us a limited licence to host and process them, solely to provide the services.
Service availability
We aim for high availability, but the services may be interrupted (maintenance, incidents, causes beyond our control). We may evolve the features; if a significant capability is removed, we will give you reasonable notice.
No warranty
To the extent permitted by law, the services are provided “as is”, without warranty of any kind. We do not warrant that they will be error-free or meet your particular needs.
Limitation of liability
To the extent permitted by law, our total liability to you, for all causes combined, is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect damages, such as loss of revenue or data, nor for disputes between landlords and tenants.
Some laws do not allow such limitations; where that is the case, they apply to the extent permitted.
Indemnification
To the extent permitted by law, you agree to indemnify us against third-party claims arising from your use of the services in violation of the Terms or of the law, including with respect to information you record about third parties.
Termination
You may close your account at any time. We may suspend or terminate your access for a serious breach of the Terms, with reasonable notice where circumstances allow.
After closure, you have a reasonable period to export your data; we then retain it in accordance with our privacy policy.
Changes
We may amend the Terms. If a change is significant, we will notify you at least thirty days in advance through the platform or by email. Continued use of the services after the change takes effect constitutes acceptance.
Governing law
The Terms are governed by the laws of Québec and the laws of Canada applicable therein. Any dispute falls under the jurisdiction of the competent courts of Québec, without limiting recourse to competent administrative bodies.
General provisions
If any provision of the Terms is held invalid, the others remain in force. Our failure to act on a breach is not a waiver. You may not assign the Terms without our consent; we may assign them as part of a corporate reorganization or sale.
The Terms are published in French and in English. In case of discrepancy, the French version prevails.
Questions about these Terms? Write to us: